AAPE × D1 MILANO Watch After-Sales Service & Warranty Information

Maintenance & After-Sales Service

AAPE × D1 MILANO watches generally do not require regular maintenance under normal usage conditions. The most common maintenance requirement is battery replacement after battery depletion.

For any after-sales enquiries or service requests, support will be managed directly by D1 MILANO.

Worldwide Warranty Coverage

All AAPE × D1 MILANO watches are covered by a 2-year worldwide warranty against manufacturing defects.

Warranty Period

The warranty period starts from the date of final sale to the end customer and remains valid for two years.

Warranty Validation

To validate the warranty:

  • Customers should retain:
    • The completed warranty card
    • Original purchase receipt

Online Registration

No registration on the D1 MILANO website is required.

Customers only need to keep the warranty card and purchase receipt as proof of purchase.

 

Warranty Service Process

Customers worldwide may contact D1 MILANO through its official after-sales service email to initiate a warranty claim.

Depending on the customer's location and the nature of the issue, D1 MILANO may:

  • Provide service directly through its after-sales service center in Hong Kong or Italy
  • Arrange repairs through an authorized service partner in the customer's region
  • Replace the watch if necessary

Mainland China Service Arrangement

D1 MILANO also operates a service network in Mainland China.

To avoid cross-border shipping and customs procedures, customers located in Mainland China may be instructed by D1 MILANO Customer Service to:

  1. Ship the watch directly to a designated repair facility within China.
  2. Receive the repaired watch returned directly from within China.

This arrangement helps streamline the repair process and avoids customs-related issues.

Repair & Shipping Costs

Warranty-Covered Defects

For repairs covered under the warranty due to manufacturing defects:

✅ D1 MILANO will cover the associated service and repair costs.

Non-Warranty Repairs

For services not covered under warranty, including but not limited to:

  • Battery replacement
  • Normal wear and tear
  • Accidental or user-caused damage
  • Other non-warranty maintenance services

D1 MILANO will provide a quotation to the customer before proceeding with the repair.

All applicable repair and related costs will be borne by the customer.

Non-Warranty Service

For products outside the warranty period or for issues not covered under warranty, D1 MILANO provides maintenance and repair services through its worldwide service network.

Available services include:

  • Spare parts replacement
  • Battery replacement
  • General repairs
  • Maintenance services

Charges will vary depending on the repair requirements and replacement parts needed.

Customer Contact Information

Currently, each watch box includes a QR code card linking customers to the watch manual and D1 MILANO website.